Clients & Solutions

Solutions

We believe that the best and innovative solutions emerge from synergy of people, processes, and technologies. Providing solutions that pass the quality test in terms of cost-effectiveness, sustainability, maintainability, scalability, and security is key to overall customer satisfaction.

  • Data Management

    The key to optimal data analytics is well-managed data. Well-managed data enables effective decision-making, higher process efficiencies, lower overall costs for organizations and provide overall view of what is happening, both within the organization and outside of it. Our Data Management solutions address the complete life cycle involving planning, data creation, organization, accessibility, distribution, and archiving. These encompass the following data management services:

    • Data Warehousing – Creating Database Architecture, Schema, Fact Tables
    • Data Warehousing – Extracting, Transformation, and Loading (ETL)
    • Data Quality Maintenance
    • Data Correction
    • Data Dictionary Management
    • Data Sharing
  • Software Engineering

    We are well-versed and have utilized ISO and CMMI compliant models and processes that lead to the development and production of well documented, maintenable, and high-quality software that meets user requirements within cost, time, and other constraints. We adhere to the best practices of Software Engineering i.e. develop iteratively, manage requirements, use component architectures, model visually, verify quality, and control changes. Our Software Engineering solutions span the complete life cycle involving planning, requirements gathering and analysis, prototype development and design, code development, testing, deployment, and maintenance. Our Software Engineering services encompass the following:

    • Waterfall/Agile Software Development Methodology
    • Legacy Systems Migration
    • System Operations and Maintenance
  • Software Quality Assurance

    We utilize the quality management system based on the ISO and CMMI compliant models and processes for ensuring quality in our software engineering processes including project management, requirements management, configuration management, software development methodology, design, testing, estimation etc. The goal is to identify weaknesses in the processes, and ensure that the development and/or maintenance processes are continually improved upon to produce products that meet user requirements and specifications. Our Software Quality Assurance activities encompass the following:

    • Product Audits
    • Process Audits
    • Internal Peer Reviews
    • Testing of Work Products
    • Verification & Validation
  • Technical Assistance/Call Center Customer Support

    We utilize ISO and ITIL compliant models and processes for operating multi-channel, cloud-based contact center operation to include service request processing and knowledgebase management. iCUBE is experienced in operating multi-tier contact centers fielding approximately 150,000 service requests annually from over 85,000 customers. We believe in employing a proactive approach by anticipating, reducing, managing, and mitigating service request demand aimed at improving customer satisfaction through knowledgebase management, self-service options and high first contact resolutions.

    • Multi-Channel Cloud-Based Contact Center
    • Automated Call Distribution
    • Customer Relationship Management (CRM) Application (Salesforce)
    • KnowledgeBase Management
    • Key Performance Metrics Reporting (Call Abandonment Rate, FCR etc.)

Clients

We don’t believe in being just another partner for our clients. We want to be a value-added partner to understand, address, and advance our clients’ needs, objectives, and goals.

Dept. of Housing and Urban Development (HUD)

Our association with HUD dates as far back as 2002, prior to the inception of iCUBE, Inc. iCUBE is currently involved in providing myriad of services for different HUD offices on multiple projects. Our work ethics, innovative solutions, and excellent customer service have earned us high respect and recognition with our HUD stakeholders.

Program Offices Supported:

  • Office of Chief Information Officer (OCIO)
  • Office of Public and Indian Housing (PIH)
  • Office of Policy Development and Research (PD&R)
  • Office of Public and Indian Housing (PIH)/Capital Planning Division
  • Office of Public and Indian Housing (PIH)/Real Estate Assessment Center (REAC)

Areas of Support:

  • Business Analytical Services, Statistical Analysis, Operational Support
  • Ad-Hoc/Routine Reporting, Business Intelligence, Data Mining, GIS/Mapping
  • Data Management, Database Administration, Database Maintenance
  • Data Analysis, Data Warehousing, Extraction, Transformation and Loading (ETL)
  • System Maintenance and Development, Production Release Support, Agile Methodology
  • Cloud-Based Multi-Channel Customer Support Help Desk/Call Center